To become an accredited provider of the scheme there is a requirement that individuals, owners, management and staff are committed to delivering an excellent level of customer care. Their attributes will include a warm, friendly and welcoming attitude, a willingness to answer questions and take an interest in their visitor’s reasons for visiting Scotland.
A full list of commitments include;
•To refer visitors to other specialists, if their enquiry lies out with the scope of your business or knowledge.
•To contribute to the creation of National and Regional factsheets on genealogy and ancestral support services.
•To link your business with other complementary businesses or services, such as accommodation, visitor attractions, genealogists or resource centres.
•To give guidance on local transport options where applicable.
•To give due consideration for people with access needs, and to make suitable provision where practicable.
•To conduct your business in a professional manner, dealing promptly with all enquiries, and respecting the confidential nature of the visitor’s research and their personal and business affairs.
MullGenealogy is Registered Number 101969 in this Scheme.